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Installation Guide

SmartBackup requires a Windows EXE to run. Install SmartBackup on Windows Backup Machine of your choice.

System Requirements

Before installing SmartBackup, please check that you meet the minimum system requirements.
Microsoft Windows 10 or Microsoft Windows Server 2016 or later. Any leading Browser.
If you're planning to run SmartBackup in a virtualized environment or in a cloud-hosted environment refer to the PlayBook section for additional guidance.
Typical configuration for 25 Smartsheet Licensed Users with approximately 2,500 Sheets in total (consider this to be a "minimum" configuration):
  1. 1.
    Processor: Intel Core i5-9400T, 1.80GHz or higher
  2. 2.
    RAM: 32 GB
  3. 3.
    O/S: Windows 10 or Windows Server 2016 or later
  4. 4.
    Internet Connection: Fiber Optic, 100Mbs/100Mbs


Head to AcuWorkflow and request a copy of SmartBackup. You will receive a link via email allowing you to download a copy of the Installer.
Download and Run the Installer.


Follow the Wizard steps.


  1. 1.
    File location of Installation
  2. 2.
    Full or Upgrade Installation
  3. 3.
File location of Installation:
You can choose file location of your choice but usually we recommend the default, which is c:/smartbackup
Ensure you have write-access to the space. Under certain circumstances when hosting in a cloud platform such as AWS or Microsoft Azure, the Windows Image for c:/ is marked as read-only.
Full or Upgrade Installation:
First time installers or when you want a complete reset are advised to always perform a FULL installation, Users/Administrators upgrading to next release or re-installing are advised to always perform a UPGRADE installation to preserve existing settings and the Backup Catalog.
The single biggest consideration probably is whether you want to host SmartBackup on-premise or in-cloud. On-premise installation usually pretty straight-forward and for Business Users could be satisfied with an old Laptop/Desktop lying about. For larger users this could be achieved with a dedicated VM on a sharable server.
The on-cloud deployment usually are VM's within Azure or AWS.
use the Playbook to help guide you with hosting and deployment. Coming shortly are detailed installation guides for Azure and AWS